Top: Business: Telecommunications: Call_Centers: Software:

Software (81)

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http://www.acmdiagnostics.com/
ACM Diagnostics Open in a new browser window
   Developer of software and analytic tools for modeling call and email handling and for training contact center supervisors and managers.
   http://www.acmdiagnostics.com/
http://www.adtech.net/
Adtech Solutions Open in a new browser window
   Provider of integrated support solutions, and call center telephony. Offering telephony installation for computer supported telephony applications.
   http://www.adtech.net/
http://www.altitude.com
Altitude Software Open in a new browser window
   Offers call center software to enable integration of both self-service and assisted customer interactions across voice, email and web channels.
   http://www.altitude.com
http://www.amcat.com/
Amcat Open in a new browser window
   Provides predictive dialers, IVR, ACD and call center management software. Software implementation, education and support is also offered.
   http://www.amcat.com/
http://www.amtelco.com/
Amtelco Open in a new browser window
   Provider of call center communication systems, software applications and XDS technologies. Patented Infinity product offers ACD, voice processing, text messaging, PBX capabilities and digital switching.
   http://www.amtelco.com/
http://www.ansapoint.com/
Ansapoint Call Center Software Open in a new browser window
   Provider of online workforce management tools for forecasting agent staffing requirements at call centers.
   http://www.ansapoint.com/
http://www.appliedcorp.com/
Applied Business Technologies Open in a new browser window
   Provider of Call Center recording and quality audit solutions.
   http://www.appliedcorp.com/
http://www.apropos.com/
Apropos Technology, Inc. Open in a new browser window
   Develops, markets and supports customer interaction management solutions for multimedia contact centers. (Nasdaq: APRS)
   http://www.apropos.com/
http://www.astutesolutions.com/
Astute Solutions Open in a new browser window
   Provider of consumer interaction solutions, designed to leverage telephony to create an integrated customer relationship and information management solution.
   http://www.astutesolutions.com/
http://authtel.com
Authtel Open in a new browser window
   Provides permission solutions for the telemarketing industry, enabling telemarketers to recapture prospects lost to federal and state ‘Do Not Call’ registries.
   http://authtel.com
http://www.avotus.net
Avotus Open in a new browser window
   Offers software designed to help call center managers and supervisors control the Nortel Networks Meridian 1 system.
   http://www.avotus.net
http://www.bardtech.com/
Bard Technologies Open in a new browser window
   Developer of the callLAB pc-based software for testing call center behavior using call-by-call simulation technology. This is used for strategic analysis and workforce management.
   http://www.bardtech.com/
http://www.btd.se/
Blå Tornet Data AB Open in a new browser window
   Offers software depelopement and consulting based around support organization and management.
   http://www.btd.se/
http://www.braxtel.com/
Braxtel Communications Open in a new browser window
   Providers of hosted and premise based customer call center solutions software, incorporating Automatic Call Distribution (ACD) and Interactive Voice Response (IVR).
   http://www.braxtel.com/
http://www.cacticom.com/
Cacti Inc Open in a new browser window
   Offers a range of solutions for continuous and selective contact recording, with data analysis functionality.
   http://www.cacticom.com/
http://www.callctrtech.com/
Call Center Technologies Open in a new browser window
   A software developer, VAR, and partner covering both the call center and help desk industries.
   http://www.callctrtech.com/
http://www.callscripter.com
Callscripter Open in a new browser window
   Provides workflow management software for contact centers. Allows call scripts to be written in minutes by non-technical users, including screen popping and full reporting suite.
   http://www.callscripter.com
http://www.centergistic.com/
Centergistic Solutions Open in a new browser window
   Offers software designed to gather data from multiple sources and present this information in dynamic, functional formats.
   http://www.centergistic.com/
http://www.dial4contacts.com/
ChaseData Corporation Open in a new browser window
   Specializes in delivering predictive dialing software to medium and large call centers.
   http://www.dial4contacts.com/
http://www.collaborationtechnologies.co.uk/
Collaboration Technologies Open in a new browser window
   The Realise Computer Telephony server provides complete inbound call handling, predictive dialing and unified messaging solutions integrated with all leading PBXs.
   http://www.collaborationtechnologies.co.uk/
http://www.concerto.com/
Concerto Software, Inc. Open in a new browser window
   Offers comprehensive software and services for customer interaction management.
   http://www.concerto.com/
http://www.csiworld.com/
Coordinated Systems, Inc. Open in a new browser window
   Provides software for agent monitoring and call recording.
   http://www.csiworld.com/
http://www.cosmocom.com/
CosmoCom Open in a new browser window
   Provider of all-IP, universal access contact center platforms, which enable service providers to offer hosted contact center applications. Supports multichannel interactions (telephone, Internet, message-based, wireless).
   http://www.cosmocom.com/
http://www.softwareontime.com/
Custom Software Solutions Open in a new browser window
   Developer of Khronos, a time and motion study software tool for use in incoming and outgoing call/contact centers and other industries.
   http://www.softwareontime.com/
http://www.smartcall.com/
DTS Group Open in a new browser window
   Provides voice, data and software solutions, and offers systems integration, workflow and CRM services.
   http://www.smartcall.com/
http://www.monitoringmadeeasy.com/
Data Collection Resources Open in a new browser window
   Offers monitoring and agent evaluation software.
   http://www.monitoringmadeeasy.com/
http://www.datatel-info.com/
Data-Tel Info Solutions Open in a new browser window
   Offering a fully featured predictive dialing system.
   http://www.datatel-info.com/
http://www.databasesystemscorp.com/
Database Systems Corp. Open in a new browser window
   Provider of call center technology, including software, predictive dialer systems, and web development products.
   http://www.databasesystemscorp.com/
http://www.dialconnection.com/
Dial Connection, Inc. Open in a new browser window
   Offers predictive dialing, telemarketing and call center software solutions.
   http://www.dialconnection.com/
http://www.digisoft.com/
Digisoft Computers Open in a new browser window
   Vendor of scripting software for call centers.
   http://www.digisoft.com/
http://www.digivoice.com/
Digivoice Open in a new browser window
   Developers and implementers of complete contact center software solutions.
   http://www.digivoice.com/
http://www.echopass.com/
EchoPass Open in a new browser window
   An application service provider offering web-based telephone and internet customer support services, including text chat, email and web call-backs.
   http://www.echopass.com/
http://www.ets-india.com/
Electronic Technology Systems Open in a new browser window
   Contact center voice, screen, call recording and monitoring software solutions.
   http://www.ets-india.com/
http://www.engagetechnology.com.au/
Engage Technology Open in a new browser window
   Specializes in Computer Telephony and E-Commerce solutions software.
   http://www.engagetechnology.com.au/
http://www.envisioninc.com/
Envision Telephony, Inc. Open in a new browser window
   Offers call recording and monitoring systems to meet the agent training, evaluation and survey needs of customer call centers.
   http://www.envisioninc.com/
http://www.buygenesis.com/
Genesis Systems Open in a new browser window
   Offers call accounting software, including telephone reporting, management and tracking for hotels, 911 call centers and general business.
   http://www.buygenesis.com/
http://www.gryphonnetworks.com/
Gryphon Networks Open in a new browser window
   Provider of automated privacy compliance solutions software to help outbound telemarketing organizations to proactively comply with privacy requirements in the areas of Do-Not-Call (DNC), Do-Not-Mail (DNM) and call curfew laws.
   http://www.gryphonnetworks.com/
http://www.helixpartners.com/
Helix Partners Open in a new browser window
   Provides a complete management system to optimize contact and processing centers.
   http://www.helixpartners.com/
http://www.isxinc.com/
ISx, Inc. Open in a new browser window
   Provides Directory Assistance software for telecommunications call centers.
   http://www.isxinc.com/
http://www.invisiononline.com/
InVision Software AG Open in a new browser window
   Web based scheduling solution. Bundled with a Day planner for job tracking within shifts.
   http://www.invisiononline.com/
http://www.iat-cti.com
Information Access Technology Open in a new browser window
   Provides established predictive dialing and interactive communication software for the call center environment.
   http://www.iat-cti.com
http://www.inovasolutions.com/
Inova Solutions Open in a new browser window
   Provider of solutions for optimizing contact center performance through real-time data integration and visualization.
   http://www.inovasolutions.com/
http://www.radio1.ca/
JBGL Technological Innovation Group Inc. Open in a new browser window
   Provides on-hold music and message digital announcement software.
   http://www.radio1.ca/
http://www.jdmsystems.net/
JDM Systems, Inc. Open in a new browser window
   Provider of systems development software and integration solutions for customer service contact centers.
   http://www.jdmsystems.net/
http://www.ckga.com/
KGA Open in a new browser window
   Offers PC-based training and assessment programs for call centers and a number of other industries.
   http://www.ckga.com/
http://www.kooltoolz.com
KoolToolz Open in a new browser window
   Provides workforce planning tools for call centers, including schedule agents and performance analysis.
   http://www.kooltoolz.com
http://www.lagan.com/
Lagan Inc. Open in a new browser window
   Provides CRM, contact center, and 3-1-1 software.
   http://www.lagan.com/
http://www.mercom.com/
Mercom Open in a new browser window
   Manufacturer of recording and evaluation systems for call centers. Provides the Audiolog multi-function recording platform which is sold through network of certified resellers.
   http://www.mercom.com/
http://www.nbxsoftware.com/
NBX Software Open in a new browser window
   Provides industry specific software solutions for use with 3Com's NBX Voice System.
   http://www.nbxsoftware.com/
http://www.noetica.com/
Noetica Open in a new browser window
   Developers of call center and customer interaction management software, including the Synthesys and NoeticaCR call flow, scripting solutions.
   http://www.noetica.com/
http://www.opc-marketing.com/
OPC Marketing Open in a new browser window
   Manufacturer of predictive dialers and auto dialers, and supplier of related call center solutions.
   http://www.opc-marketing.com/
http://www.odesoftsoftware.com/
Odesoft Software Open in a new browser window
   Offers end-to-end solutions, including IVR and VoIP, with focus on web application and software development.
   http://www.odesoftsoftware.com/
http://www.optistaff.com/
OptiStaff Corporation Open in a new browser window
   Provides contact center call and screen recording software used to evaluate and improve customer / employee interaction.
   http://www.optistaff.com/
http://www.panalog.com/
PanaLog Software Open in a new browser window
   Provides call accounting and call management software for all Panasonic digital and analog (KX-T) telephone systems.
   http://www.panalog.com/
http://www.peopleforcellc.com/
PeopleForce Open in a new browser window
   Innovative performance management software solution for the contact center leaders to manage their business utilizing objective information.
   http://www.peopleforcellc.com/
http://www.perimetertechnology.com/
Perimeter Technology Open in a new browser window
   Provider of management information systems for center-based automatic call distribution systems.
   http://www.perimetertechnology.com/
http://www.portagecommunications.com/
Portage Communications Open in a new browser window
   Offers a range of call center software tools for forecasting and staffing.
   http://www.portagecommunications.com/
http://www.ptelinc.com/
Professional Telecommunications, Inc. Open in a new browser window
   Distributor of business management solutions for the call center industry.
   http://www.ptelinc.com/
http://www.itams.co.uk/
Radix Services Ltd Open in a new browser window
   IVR Software and IVR Servers for small / medium business applications.
   http://www.itams.co.uk/
http://www.scrubdnc.net/
Scrub DNC Open in a new browser window
   Offers Windows software capable of removing the phone numbers contained in a DNC list.
   http://www.scrubdnc.net/
http://www.stratasoft.com/
Stratasoft Open in a new browser window
   Provides predictive dialing, ACD, IVR, call blending, web collaboration, and other call center support products.
   http://www.stratasoft.com/
http://www.strategicinc.com/
Strategic Computer Support, Inc. Open in a new browser window
   Offers contact center technology for inbound, outbound, and fully blended customer contact centers.
   http://www.strategicinc.com/
http://www.teleware.co.uk/
TeleWare PLC Open in a new browser window
   Developer of computer telephony software for communication solutions, including personal numbering, hotdesking, unified messaging and IVR.
   http://www.teleware.co.uk/
http://www.teleopti.com/
Teleopti Open in a new browser window
   Providers of software solutions for strategic workforce management in contact centers, as well as accounting cost and quality control of voice and IP enterprise networks.
   http://www.teleopti.com/
http://www.tellview.ca/
Tellview Open in a new browser window
   Offers an IVR helpdesk call center application, which can be provided in either French or English.
   http://www.tellview.ca/
http://www.teltone.com/
Teltone Corporation Open in a new browser window
   Provides software to enable remote workers to have seamless access to the corporate telecommunications facilities.
   http://www.teltone.com/
http://www.theamandacompany.com/
The Amanda Company, Inc. Open in a new browser window
   Manufactures call processing software and equipment used by small businesses to integrate communication over telephone and computer networks. (OTC: AMNA).
   http://www.theamandacompany.com/
http://www.trio.com/
Trio Open in a new browser window
   Offers software solutions for corporate telephony and call management, including the TeleVoice product line, for customer support and contact center applications.
   http://www.trio.com/
http://www.utilcall.com/
UtilCall Open in a new browser window
   Provides a range of call center software utilities.
   http://www.utilcall.com/
http://www.verbatimtpv.com/
VerbatimTPV Open in a new browser window
   Provides recorded, independent third party telephone verification services to call centers and telemarketing organizations.
   http://www.verbatimtpv.com/
http://www.vocalcom.com/
Vocalcom Open in a new browser window
   Offers a range of call center software products, including predictive dialers and sms management solutions.
   http://www.vocalcom.com/
http://voiceintegrity.com/
VoiceLogger Open in a new browser window
   The manufacturer of digivoiceXE and related digital telephone and radio recording systems for Call Centers and small business.
   http://voiceintegrity.com/
http://www.vortecs.com/
VorTecs Open in a new browser window
   Business and technology consulting firm, offering professional services to the contact center and customer relationship management marketplace.
   http://www.vortecs.com/
http://www.voxspectrum.com/
Vox Spectrum Inc Open in a new browser window
   Offers contact management software, monitoring software, and digital voice recording and voice logging solutions
   http://www.voxspectrum.com/
http://www.whoscalling.com/
Who's Calling Open in a new browser window
   A customer capture service providing intelligence about prospects and customers making inbound telephone calls.
   http://www.whoscalling.com/
http://www.wicom.com/
Wicom Open in a new browser window
   Developers of software enabling inbound calls for agents to be physically distributed while providing centralized service. The program provides multi-channel, unified queuing, prioritizing and routing.
   http://www.wicom.com/
http://www.xeta.com/
XETA Technologies, Inc. Open in a new browser window
   Provides equipment and after-market services for both voice and data applications; Sells and services call accounting systems to the lodging industry. (Nasdaq: XETA).
   http://www.xeta.com/
http://www.xentrax.com/
Xentrax Open in a new browser window
   Provides a range of automated solutions for the contact center and call center market. The products offered include software, hardware and service solutions for management and monitoring.
   http://www.xentrax.com/
http://www.zeacom.com/
Zeacom Open in a new browser window
   Producer of customer call center and telephony integration software.
   http://www.zeacom.com/
http://www.e-talkcorp.com/
e-talk Corporation Open in a new browser window
   Offers call center and help desk software to aid monitoring and evaluation.
   http://www.e-talkcorp.com/
http://www.syntelate.com/
synTelate Open in a new browser window
   Offers desktop customization, campaign management and scripting software, supporting customer service, retentions and telemarketing.
   http://www.syntelate.com/

Last Updated: 2007-10-03 21:57:16