100 Things to Do to Make a Better Site
   List of several (actually, eight) ways to make a more user-friendly site. Also has other reader comments on the same topic.
   http://philip.greenspun.com/wtr/100-things

7 Debilitating Diseases of Business Websites
   Illnesses make websites inefficient. The cures, by Dr. Ralph F. Wilson:Web Marketing Today, Issue 41, February 1, 1998.
   http://www.wilsonweb.com/articles/7diseases.htm

A Heuristic Evaluation of a World Wide Web Prototype
   Experiment by the Bureau of Labor Statistics(BLS)finding a large number of usability problems that were identified and suggestions for correction.
   http://stats.bls.gov/ore/htm_papers/st960160.htm

Adaptive Path - 90% of All Usability Testing is Useless
   Lane Becker writes, "Rather than a validation done once before completing a product... internal, qualitative usability testing [should be] done earlier, more frequently, and as part of the design process - not separate from it."
   http://www.adaptivepath.com/publications/essays/archives/000328.php

Adobe - Flash : Usability
   Usability tips, examples, test case, quotes, related articles and a Flash forum for site developers.
   http://www.adobe.com/devnet/flash/testing_usability.html

AgeLight Institute
   Guidelines written for webmasters, communicators and marketers to assist with website design for maximum usability for seniors and older internet users.
   http://www.agelight.com/Resources/webdesign.htm

Alertbox
   Jakob Nielsen's bi-weekly column on current issues in Web usability, focusing on simple and minimalist design based on real user needs.
   http://www.useit.com/alertbox/

All Things Web: The Usable Web
   Tips and techniques for building reader-friendly Web pages.
   http://www.pantos.org/atw/usable.html

AnyBrowser.com
   Web page viewer presents a site as it might be seen by visitors with different browsers.
   http://www.anybrowser.com/

Art and the Zen of Web Sites
   Suggestions and guidelines for putting together a usable and attractive web site.
   http://www.tlc-systems.com/webtips.shtml

BBC News
   Web design 'causes confusion' - Web designers are not on the same wavelength as surfers when it comes to creating sites, says a US study.
   http://news.bbc.co.uk/1/hi/sci/tech/2041040.stm

Bohmann Usability
   News weblog covering web usability in Europe.
   http://www.bohmann.dk/observations/

CNET.com - Study: Design lacking in e-tail sites
   The design of some of the leading online stores is mediocre at best, but, according to a new study, it is improving.
   http://news.com.com/2100-1017-931274.html

Comparison of Usability Evaluation Methods
   A listing of the most popular methods for determining usability, including the advantages and disadvantages of each.
   http://www.userdesign.com/usability_uem.html

Croc O' Lyle
   Weblog by a practicing User Experience Architect. Usually about usability, design information architecture and e-business.
   http://crocolyle.blogspot.com

Designing a More Usable World
   Trace Research and Development Center at the University of Wisconsin. Excellent guidelines for universal web design.
   http://trace.wisc.edu/world/

Don't Link to Us
   Highlights stupid linking policies by linking to web sites that attempt to impose substantial restrictions on other sites that link to them.
   http://www.dontlink.com

Eyetools Research
   Greg Edwards on design and content optimization through eyetrack testing: measuring what people read, look at, skip, and ignore on webpages.
   http://blog.eyetools.net/

Fifth Conference on the Human Factors and the Web
   A forum for sharing information among a community of human factors engineers, designers, and developers who are interested in producing web sites that are more useful and usable. Site contains proceedings of the most recent (3/Jun/1999) conference and ar
   http://zing.ncsl.nist.gov/hfweb/index.html

GVU: The Graphics, Visualization and Usability Center
   Development of new technologies in graphics, usability and visualization.
   http://www.cc.gatech.edu/gvu/gvutop.html

Guide to Usability for Software Engineers (GUSE)
   Pages collected by the University of Maryland, Masters of Software Engineering. These guidelines will assist software engineers to create effective user interfaces.
   http://otal.umd.edu/guse/

HTML Authoring Tools
   Provides free services to assist web authors who wish to make their information available to the largest audience.
   http://www.delorie.com/web/

Hot Text: Web Writing That Works
   Articles from trainer-writer team Jonathan and Lisa Price. Ideas and services for web writers, editors, and content managers.
   http://www.webwritingthatworks.com/

Human Factors International - Web Usability Tips
   These tips are provided to help you improve the interaction between humans and computers in your web design.
   http://www.humanfactors.com/downloads/10tips.asp

IBM DeveloperWorks: Web Architecture
   Offering tools needed to understand usability and accessibility issues. Includes materials that can help you create user-centered applications and gain insight into accessibility challenges.
   http://www-136.ibm.com/developerworks/web/

Improving Web Site Usability and Appeal
   Guidelines compiled by MSN Usability Research to provide designers and producers with ideas to increase the usability and appeal of Web sites.
   http://msdn.microsoft.com/library/default.asp?url=/library/en-us/dnsiteplan/html/improvingsiteusa.asp

Internet Brothers: Helpware for the Cybercommunity
   Expanding web community by offering free tips and tutorials about HTML and DHTML, graphics editing, site promotion, digital photography, and desktop publishing. Presented often with a touch of humor, and always with examples.
   http://internetbrothers.com/

Java Software Human Interface
   Essential information about human interface design and usability for applications and applets written in the Java programming language.
   http://java.sun.com/developer/techDocs/hi/

JavaScript and Web Site Usability
   An Interview with JavaScript Guru, Mr. Danny Goodman on how JavaScript can make a web site easier to use.
   http://webword.com/interviews/goodman.html

Jef Raskin
   A site by and about Jef Raskin, interactive systems design expert.
   http://jef.raskincenter.org/

Jeffrey Veen: The Usability of Subscribing to Feeds
   RSS feeds are surprisingly difficult for the average user to use.
   http://www.veen.com/jeff/archives/000733.html

Klariti Guide to Usability and Information Architecture
   Directory contains over 500 links, mainly to scholarly articles.
   http://www.klariti.com/information-architecture/

Lynx Friendly
   The key to being Lynx Friendly is to be consciously aware of the HTML which goes into creating a web page and to ensure that those using a non-graphical browser are not ignored.
   http://www.cs.umanitoba.ca/~djc/personal/lynxfriend.html

Morville, Peter: Building a Synonymous Search Index
   Help users find the documents they're looking for by incorporating a 'thesaurus-like' hierarchy for your site.
   http://www.ddj.com/documents/s=2879/nam1012433844/

Morville, Peter: Virtual Documents: The Challenges of Chunking
   Advice for determining a level of granularity in breaking up documents for online viewing.
   http://www.ddj.com/documents/s=2604/nam1012432737/

Navigation 101
   A simple, understandable navigation scheme is a critical aspect of site design and has a direct effect on the bottom line.
   http://wdvl.com/Location/Navigation/101/

Nielsen Norman Group
   Reports and columns on usability and human interface design by Jakob Nielsen, Don Norman, and Bruce 'Tog' Tognazzini.
   http://www.nngroup.com/reports/

Norman, Don: Human Centred Design
   Don Norman discusses the approach to usability when building his own website. This includes links to related content by Jakob Nielsen.
   http://www.jnd.org/dn.mss/gratuitous_grap.html

Opquast
   A list of best practices intended to improve the quality of on-line services.
   http://www.opquast.com/

Pointafter.com - 20 Do's and Don'ts of Web Usability
   Tips from George Prociuk.
   http://www.pointafter.com/Archives/nl0204.htm

Principia Hypertextica: Introduction
   A mathematics educator's view of web design. Encourages speed, accessibility, validity, and navigability. Discusses difficulties of math typesetting on the web.
   http://www.cst.cmich.edu/users/chaff1ra/m132/WWW/type/

Publish.com - Five Usability Principles For Web Design
   Ilise Benun elaborates on the principles of consistency, interaction, instruction, choices and control.
   http://www.findarticles.com/p/articles/mi_zd4149/is_200309/ai_n9477209

Publish.com - Flash and Usability
   Guidelines for usable Flash, By Ilise Benun.
   http://www.publish.com/article2/0,,1757914,00.asp

Publish.com - Usability Matters
   Article by Marcia Ludkin. "Again and again... usability experts discover that real people may not understand what may be obvious to a site’s designers."
   http://www.publish.com/article2/0,,1762078,00.asp

Readability Of Websites With Various Foreground/Background Color Combinations, Font Types And Word Styles
   1997 psychology research project by Alyson L. Hill at Stephen F. Austin State University. Participants scanned simulated websites for a target word; readability was inferred from reaction time.
   http://hubel.sfasu.edu/research/AHNCUR.html

Roger C. Parker - Eleven Common Web Page Design Frustrations and How To Cure Them
   How to keep web page design from interfering with communication to visitors.
   http://www.newentrepreneur.com/Resources/Articles/12_Com_Mis/12_com_mis.html

Rosenfeld, Lou: Is Less Really More?
   When it comes to the usability factor of tables of contents, is less really more?
   http://www.ddj.com/documents/s=2890/nam1012433856/

Rosenfeld, Lou: Yahoo! is Dead. Long Live Yahoo!
   Discussion on the inevitable collapse of Yahoo directory due to its size and complexity. He Predicts mini-yahoo sites within corporate intranets.
   http://www.ddj.com/documents/s=3011/nam1012433819/

STC SIG - Usability
   Forum to share information, resources and experiences on issues related to the usability and user-centered design. It is the home of the Usability Special Interest Group of the Society for Technical Communication.
   http://www.stcsig.org/usability/

Schaffer, Eric: How to Develop a Corporate Intranet Standard
   From the consultants of Human Factors International.
   http://www.humanfactors.com/downloads/webstandards.pdf

Schaffer, Eric: How to Develop an Effective GUI Standard -- PDF file
   From the consultants of Human Factors International (www.humanfactors.com). Requires Acrobat Reader.
   http://www.humanfactors.com/downloads/guistandards.pdf

Schroeder, Will: Testing Web Sites with Eye-Tracking
   Describes an experiment carried out to monitor the eye movements of visitors to a prototype web site.
   http://www.uie.com/articles/eye_tracking/

Scottberkun.com
   Expert columns on web usability, interaction and web design.
   http://www.scottberkun.com/essays/

Seattletimes.com: A primer for a good Web page
   Users want indicators of how good (e.e., current, accurate, credible) the page's information is.
   http://archives.seattletimes.nwsource.com/cgi-bin/texis.cgi/web/vortex/display?slug=issu&date=19980329

ShoreWalker
   Covers every area of good site design as well as what not to do. Steers you away from hype and towards more practical, user-friendly Web design. Based in Australia.
   http://www.shorewalker.com/

Some Simple Techniques In Making Your Website Accessible
   Tutorial by Andrew Pae, Technical Coordinator at the ADAPTS Office at Georgia Tech. General design principles plus resources for additional information.
   http://www.adapts.gatech.edu/general_resources/webaccess.htm

Something 4 Nothing Web Pages
   Tips for building pages which are visually pleasing, and yet still download quickly and make information easy to access. From Webdeveloper.com.
   http://www.webdeveloper.com/html/html_something_4_nothing.html

Spool, Jared: Hard Evidence from Research
   Spool uncovers the lessons his research has taught him about how best to design a site so that users don't end up thwarted
   http://www.ddj.com/documents/s=2894/nam1012433859/

Spool, Jared: Web Graphic Design Is Not What You Think, A Usability Perspective
   "The number one activity on the Web is information retrieval." In part of his tutorial, Spool explained his findings on graphic design and users' success.
   http://www.ddj.com/documents/s=2894/nam1012433861/

Starling Access Services
   Interesting definition of Accessible Web Design. For use by "anyone, any web browsing technology and any site".
   http://www.starlingweb.com/webac.htm

Stevesdomain.net
   Focuses on furthering the education of web related topics, including web design and navigation tips, advice and techniques.
   http://www.stevesdomain.net/

Szuc, Daniel: Usability in Hong Kong
   Interview detailing the approach to web usability in Hong Kong.
   http://webword.com/interviews/szuc.html

The Scent of Information
   The reason why so many people lose their way on the Web, according to usability expert Jared Spool, is because they lose the scent of the information they are looking for. Jared shares his thoughts and perspectives on the Web, usability, and the user's
   http://www.ddj.com/documents/s=3110/nam1012433977/

The WDVL: Designing Attractive Web Pages
   Before you can design avant-garde Web pages, you have to know what the rules are before you try to break, bend or amend them.
   http://wdvl.com/Authoring/Design/Pages/

Theory
   A weekly column by Adam Baker that discusses web usability, interface, and interaction design. Includes previous columns for review.
   http://www.merges.net/theory/

Tognazzini, Bruce: First Principles
   Bruce Tognazzini discusses basic prinicples of usability for both traditional applications and web services.
   http://www.asktog.com/basics/firstPrinciples.html

Top Ten Web Design Mistakes of 2003 (Jakob Nielsen's Alertbox)
   Sites are getting better at using minimalist design, maintaining archives, and offering comprehensive services. However, these advances entail their own usability problems, as several prominent mistakes from 2003 show.
   http://www.useit.com/alertbox/20031222.html

Universal Usability
   Includes an online version of the book "Access by Design: A Guide to Universal Usability for Web Designers" by Sarah Horton, along with links to other useful resources.
   http://universalusability.com/

Usability Engineering
   "Designing for Ease Use", Article written by Corporate Solutions Consulting (UK)on usability engineering.
   http://www.consult-me.co.uk/csc-usability-engineering-page.htm

Usability First
   Diamond Bullet Design offers their experience and knowledge on website and software usability.
   http://www.usabilityfirst.com/

Usability Matters
   From the Usability Matters Group at the Linköping University in Sweden. Their goal is to make computer systems more usable. The 1995 essay "Perspectives on Usability" by Jonas Löwgren is available for download in PDF format.
   http://www.ida.liu.se/labs/aslab/groups/um/

Usability Must Die
   Examines what's wrong with the usability movement, with some humour, and experiences from the coal face of software design.
   http://www.usabilitymustdie.com

Usability Professionals' Association
   The UPA's purpose is to promote usability concepts and techniques worldwide.
   http://www.upassoc.org/

Usability.gov
   Provided by the National Cancer Institute. Includes information and resources on making web sites and other user interfaces more useful, usable, and accessible. News and current publications and additional links are provided.
   http://www.usability.gov/

Usable Web
   Collection of links and accompanying information about human factors, user interface issues, and usable design specific to the World Wide Web.
   http://usableweb.com/

Usable Webs
   Information on basic web usability principles, including hints on helping search engines find your site. Web usability assessments and content development are available.
   http://www.usablewebs.com/

Usefo.com
   Web design resources, Usableword newsletter, and web usability guidelines to make web sites faster, more educational, and usable.
   http://patsula.com/usefo/

Useit.com
   Jakob Nielsen shares his thoughts on usability.
   http://www.useit.com

User Interface Design - Software Design Smorgasbord
   A comprehensive resource page on UI Design, maintained by Craig Marion, the webmaster of Chester County Internet Services.
   http://www.chesco.com/~cmarion/Design/UIDesign.html

User-Friendly Web Sites for All Ages, Microsoft PressPass
   Guidelines for businesses, developers and web designers on how to make their web sites more user-friendly and accessable for the adult community. A white paper issued by Microsoft, "Effective Web Design Considerations for Older Adults." is avail
   http://www.microsoft.com/PressPass/press/1999/May99/GuidelinePR.asp

Various: WebWord Interviews with the Experts
   Site includes usability articles written by John S. Rhodes. This page is a good starting point.
   http://webword.com/interviews/index.html

Vaspers the Grate
   Insights into web writing, user-focused web design, and web credibility enhancement.
   http://vaspersthegrate.blogspot.com/

Vaspers the Grate: Web Credibility Destroyers
   List of design issues that pollute an overall impression of trustworthiness and dependability.
   http://vaspersthegrate.blogspot.com/2004/06/web-credibility-destroyers.html

WDVL: Usability Testing in Practice
   Reveals one company's usability testing practices and procesures.
   http://wdvl.internet.com/Authoring/Design/UsabilityTesting/

WEBehavior
   A behavioral research, usability testing, and customer experience evaluation firm.
   http://www.webehavior.com/

Web Development
   A summary of the complete life cycle of web development: planning, analysis, design, implementation, and promotion. Key practices and online resources are given for each process. By John December, author of numerous material for web development methodolo
   http://www.december.com/web/develop.html

Web Pages That Suck
   Learn good web page design by looking at bad web pages.
   http://www.webpagesthatsuck.com/

Web Usability
   International Journal of Human-Computer Studies. Special issue of WWW Usability arising from a symposium entitled "The Missing Link: Hypermedia Usability Research and The Web".
   http://ijhcs.open.ac.uk/

Web Usability Articles
   Several years of usability-related articles from Digital Web Magazine.
   http://www.digital-web.com/topics/usability/

Web Usability Findings
   Compilation of surveys of web usability engineering and test results.
   http://www-personal.umich.edu/~bing/oversite/webusefind.html

WebMetric Tools
   Good usability is vital to the success of any web site. This site has downloadable sets of web evaluation tools to assist in analysis of a web page based on numerous usability guidelines. Registration is required (free).
   http://zing.ncsl.nist.gov/WebTools/

WebWord Usability Consulting
   Usability and human factors for the Internet. Including book list, expert articles and interviews, and recommended sites.
   http://www.webword.com/

Webmaster's Corner
   A commentary on web usability, design, and direction aimed at the beginning web developer.
   http://www.newramp.com/webmasters/archive.asp

alt tags - Muddling Through
   Web site designers should think hard about how to keep users from muddling around on their sites. "Users muddle when it isn’t clear what they are supposed to do in any given situation."
   http://www.alttags.org/archives/2004/06/29/37/

eShopability
   Provides design and usability information and advice on how to convert browsers into buyers and keep them, analysis and trends. Free fortnightly newsletter.
   http://www.eshopability.com